Safety concerns can be summarised as follows

  • Physical abuse:
    • bruising in non-mobile child
    • patterned bruising e.g. hand print, outline of belt
    • facial, head, neck and buttock bruising
    • fractures of bones, especially in children < 3 years
    • injury does not fit with mechanism
    • multiple presentations with injury, ingestion, minor complaints
    • failure to engage medical care for medical conditions
  • Sexual abuse:
    • direct or indirect disclosures
    • trauma to genital area and/or anus
    • sexualised behaviour
    • adolescent pregnancy
    • STIs
    • self destructive behaviours
  • Psychological/emotional abuse:
    • child belittled, constantly criticised, put down
    • child exposed to domestic violence
    • child isolated or ignored
    • child issued threats causing anguish
  • Neglect:
    • non-organic failure to thrive
    • delay in milestones
    • untreated physical problems
    • anxiety about being abandoned
    • poor hygiene
    • leaving a child without appropriate supervision
  • To make an online reporting form to Child safety see Resource 1.
If you believe a child is in immediate danger and an urgent response is required, phone the police and report your concerns immediately to Child Safety Regional Intake Services. See Table 1.

1. Steps to reporting a child protection concern

Step 1. Concerns

  • A clinician has concerns for the safety and wellbeing of a child, young person or unborn child due to physical, sexual, psychological or emotional abuse or neglect

Step 2. Considerations

  • Assessment is made with consideration to:
    • the presence of signs, disclosures, injuries and behaviours (of parent and/or the child) that heighten your concerns about the safety and wellbeing of the child
    • detrimental effects on the child's body or psychological or emotional state that are evident at the time of presentation or likely to become evident in the future
    • the nature and severity of the detrimental effects and the likelihood they will
      continue
    • the child's age, particularly the vulnerability of young children
    • if a parent is able and willing to protect the child from harm

Step 3. Consultation

  • Consult with:
  • Note: report concerns if consensus with colleagues is not reached

Step 4. Decision making

  • Go to Step 5. if there is a reasonable suspicion a child has suffered, is suffering or likely to suffer significant harm and may not have a parent able and willing to protect them
  • Go to Step 6. If your concerns do not reach the threshold for a Child Safety report, but the family would benefit from a referral to a support service

Step 5. Reporting to Child safety

  • Complete the online reporting form to Child safety. See Resource 1.
  • Contact Child Safety Regional Intake Service. See Table 1.
  • Print, sign and file in the patient medical record. Record, the date, time and name of the person you spoke to at CS-RIS or CSAHSC
  • Forward a copy to your local Child Protection Liaison Officer. See Table 2.
  • Completed

Step 6. Supporting the family

  • Refer to Family and Child Connect (Resource 4.):
    • if the family has multiple or complex needs
    • if the family requires further assessment and identification of needs
    • print and file a copy in the patient medical record
    • if this service is not available in your area contact 13FAMILY (13 32 64) for referral options
  • Refer to Intensive Family Support Service (Resource 4.):
    • if the family has multiple or complex needs and consents
    • complete referral form
    • if this service is not available in your area contact 13FAMILY (13 32 64) for referral options
  • Referral completed
  • Under S159M of the Child Protection Act 1999 particular prescribed entities can refer families to Family and Child Connect or Intensive Family Support Services without consent to prevent a child from becoming in need of protection

2. Contacts

  • If you are uncertain about anything contact:
    • '000' if child is at imminent risk of harm
    • your local Child Protection Liaison Officer. See Table 2.
    • Child Safety After Hours Service on 1800 177 135 (public) or 1300 681 513 (professional)

Table 1. Child safety Regional Intake Services (CS-RIS)

Location (QLD)

Professional contact details (not public)

Brisbane and Moreton Bay

  • Phone: 1300 682 254

Sunshine Coast and Central Queensland

  • Phone: 1300 703 762

Far North Queensland

  • Phone: 1300 684 062

North Queensland

  • Phone: 1300 706 147

South East

  • Phone: 1300 679 849

South West (West Moreton – Ipswich)

  • Phone: 1800 316 855

South West (Darling Downs – Toowoomba)

  • Phone: 1300 683 390

Child Safety After Hours Service Centre (CSAHSC) phone 1800 177 135 (public) or 1300 681 513 (professional)

Table 2. Child Protection Liaison Officer (CPLO) contact list

HHS

Location (QLD)

Contact details

Cairns and Hinterland

Cairns

CPU-Cairns@health.qld.gov.au

  • Ph: 4226 6773

Innisfail

CPU-Innisfail@health.qld.gov.au

  • Ph: 4061 1497

Tablelands

CPU-Tablelands@health.qld.gov.au

  • Ph: 4092 9100

Central Queensland

Rockhampton

CPU-Rockhampton@health.qld.gov.au

  • Ph: 4920 6970

Gladstone

CPU-Gladstone@health.qld.gov.au

  • Ph: 4976 3366
  • Mob: 0409 054 141

Emerald

CPU-CentralHighlands@health.qld.gov.au

  • Ph: 4983 9700
  • Mob: 0428 794 912

Biloela

CPLOBiloela@health.qld.gov.au

CPU-Banana@health.qld.gov.au

  • Ph: 4992 7000

Central West

Longreach

CPU-CentralWest@health.qld.gov.au

  • Ph: 4652 5500

Children’s Health Queensland

Children’s Hospital Child Protection and Forensic Medical Service (CPFMS)

childprotectionCHQ@health.qld.gov.au

  • Ph: 3068 2660

CPFMS Inala/QEII

CPU-QEII@health.qld.gov.au

  • Ph: 3275 5353

CPFMS Bayside/Redlands

CPU-Bayside@health.qld.gov.au

  • Ph: 3488 4256

Darling Downs

Toowoomba

CPU-Toowoomba@health.qld.gov.au

  • Ph: 4616 5185
  • Mob: 0418 762 027

Dalby

CPU-WesternDowns@health.qld.gov.au

  • Ph: 4672 4000
  • Mob: 0437 929 020

Warwick

CPU-SouthernDowns@health.qld.gov.au

  • Ph: 4660 3811
  • Mob: 0427 029 972

Kingaroy

CPU-SouthBurnett@health.qld.gov.au

  • Ph: 4162 0400
  • Mod: 0429 907 393

Gold Coast

Southport

CPU-GoldCoast@health.qld.gov.au

  • Ph: 5687 1374

Mackay

Mackay, Moranbah Clermont, Dysart

CPU-Mackay@health.qld.gov.au

  • Ph: 4885 7270

Whitsunday, Proserpine, Bowen & Collinsville

CPU-Whitsunday@health.qld.gov.au

  • Ph: 4813 9412

Mater Misericoardiae

Mater CPU, South Brisbane

cplo@mater.org.au

  • Ph: 3163 8936
  • Mob: 0401 285 944
  • Mob: 0481 034 246

Metro North

Redcliffe

CPU-Redcliffe@health.qld.gov.au

  • Ph: 3883 7228

Caboolture

CPU-Caboolture@health.qld.gov.au

  • Ph: 5433 8573

The Prince Charles Hospital

CPU-PrinceCharlesHosp@health.qld.gov.au

  • Ph: 3139 5259
  • Ph: 3139 5276

Royal Brisbane and Women’s Hospital

CPU-RBW@health.qld.gov.au

  • Ph: 3646 8916
  • Ph: 3647 0700

Metro South

Logan/Beaudesert Hospital

CPU-LoganBeaudesert@health.qld.gov.au

  • Ph: 3089 6882
  • Ph: 3089 6883
  • Ph: 3089 6884

Princess Alexandra Hospital

CPU-PAH@health.qld.gov.au

  • Ph: 3176 2610

QEII

CPU-QEII@health.qld.gov.au

  • Ph: 3275 5353

Redland Hospital

CPU-Bayside@health.qld.gov.au

  • Ph: 3488 4256

North West

Mount Isa

CPU-MtIsa@health.qld.gov.au

  • Ph: 4744 4887

South West

Roma

CPU-Roma@health.qld.gov.au

  • Ph: 4624 2700
  • Mob: 0418 229 099

Charleville

CPU-Charleville@health.qld.gov.au

  • Ph: 4621 2389
  • Ph: 4621 2200

Sunshine Coast

Sunshine Coast University & Gympie Hospitals

CPU-SunshineCoast@health.qld.gov.au

  • Ph: 5202 4488

Torres and Cape

CPU-TorresCape@health.qld.gov.au

Northern Sector (Torres Strait Islands, Northern Peninsula Area)

  • Ph: 4030 6144
  • Mob: 0419 764 758

Weipa (Weipa, Aurukun, Napranum, Old Mapoon, Lockhart River, Coen)

  • Mob: 0428 647 400

Southern Sector (Cooktown, Hopevale, Laura, Kowanyama, Pormpuraaw, Wujal Wujal)

  • Mob: 0428 739 471

Townsville

TSV-CPA-CPLO@health.qld.gov.au

Townsville

CPU-Townsville@health.qld.gov.au

  • Ph: 4433 1818

Ayr

CPU-Bowen@health.qld.gov.au

  • Ph: 4783 0860
  • Mob: 0477 749 680

West Moreton

Ipswich

CPU-WestMoreton@health.qld.gov.au

  • Ph: 3810 1132
  • Ph: 3810 1460

Wide Bay

Bundaberg

CPU-Bundaberg@health.qld.gov.au

  • Ph: 4150 2736

Fraser Coast

CPU-FraserCoast@health.qld.gov.au

  • Ph: 4325 6210
  • Ph: 4122 8730
  • Mob: 0418 716 939

3. Legislative requirements

  • Under the Child Protection Act 1999 (Section 13E (1) doctors and registered nurses are mandatory reporters. See Resource 3.
  • All Queensland Health staff have a duty of care to make a report to Child Safety Regional Intake Services if:
    • a reasonable suspicion that a child has suffered, is suffering, or is at unacceptable risk of suffering significant harm caused by physical and sexual abuse and may not have a parent able or willing to protect them from harm
    • clinicians do not have to investigate or prove that a parent may not be able or willing to protect children from harm
    • this does not preclude mandatory reporters from reporting significant harm caused by emotional/psychological abuse or neglect

4. Resources

  1. Make a child safety report here or Queensland Health Staff here
  2. Child protection guide or Queensland Child Protection Guide
  3. Current version of the Child Protection Act 1999
  4. Family and Child Connect and Intensive Family Support